Refund Policy

Unopened & unused items purchased online can be returned for a full refund within 28 days of delivery. This is in addition to your statutory rights. All refunds will be via original method of payment. Items returned must be as new, in the original packaging and in re-saleable condition. All returns must be accompanied by a copy of the delivery docket received with your order. 

No responsibility can be accept or items that are lost in transit so it is recommended that all items are returned via recorded delivery..


Once your return is received, we will send you an email to notify you that we have received your returned item.

Once returned, your refund will be processed on the original card of purchase, within 7-10 days. We may need to contact you further to make the necessary arrangements  to process the refund.

Late or missing Refunds:

If you haven’t received a refund within two weeks of the confirmation email:

  • Contact your bank or credit card provider, it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact customer care

Shipping Costs:

Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning products. 

Return Address: 

To return your product, you should mail your product, with a copy of your order number/receipt to:

C/O Customer Care L.A. Pacific

Europharma Concepts Ltf

Kilbeggan Road


Co. Offaly

Eircode R35 FX52